After years of not being printed, the NYC Greenbook was finally digitized. As the 20th Century's gold standard for Government transparency, this tool needs to be updated. < http://www.nyc.gov/html/dcas/html/about/greenbook.shtml >
For the 21 Century, we imagine a Yelp.gov like service that is a dashboard into our city. From Parks to Agencies with customer service tellers, this site will layout all of the Agency's contact information, wait times, performance, responsiveness, and ultimately citizen's review.
This tool's public comments would weigh into agency report cards and performance reports.